Front line service: Consultation

Clients: All ages

Requirements:  1. Individual Clinical Record

                              2. Under Five Card (UFC)

                              3. Mother and Child Book

Schedule of availability: Monday to Friday (8AM-5PM)

Maximum Duration of process/step: 15 minutes

How to avail the service:

Client Step Agency Action Person Responsible Location Duration
Proceed to the Outpatient Desk (OPD) Pull out family records OPD in-charge Main Rural Health Unit Bacung, Poblacion 3 mins
Show under five card  List chief complaint, take vital signs and endorse patient to the physician 1 min
Do laboratory test as per request MedTech 30-45 mins
Proceed to the consultation room Do check-up, final diagnosis and prescribe medicines Physician 3 mins.
Return to the OPD Dispose prescribed medicines and give instructions and IEC Rural Health Midwife 3 mins.
Receives medicines and advise Advise client to come back for follow-up

 Front line service: Integrated Management of Childhood Illnesses/Pneumonia

Clients: 0-7 months

Requirements: 1. Under Five Clinical Record

                            2. Individual Management of children’s Illnesses (IMCI) Form

Schedule of availability: Monday-Friday (8AM-5PM)

How to avail the service:

Client Step Agency Action Person Responsible Location Duration
Present under five card Fill-up IMCI form for the child, take vital signs then forward to the physician Heath Staff RHU 10 mins
Proceed to the Physician’s room Do diagnosis, treatment and advice Physician/trained staff on IMCI 10 mins
Back to the front desk Dispense of medicines 3 mins
Follow-up Re-asses after 3 days 3 mins
Receive service List under record for the monthly consolidation 2 mins

Front line service: Maternal Care

Clients: Pregnant and Lactating Mothers

Requirements: Mother and Child Book

Schedule of availability: Monday-Friday (8AM-5PM)

Maximum Duration of process/step: 24-30 minutes

How to avail the service:

Client Step Agency Action Person Responsible Location Duration
Endter the office and show the mother and child book Issue filled-up mother and child book for the first timers RHU staff Main Rural Health Unit, Bacung, Poblacion 3 mins
Application of the Leopold’s maneuver/prenatal Physician 10 mins
Do laboratory test (CBC, U/A, Blood Typing, RBS, RPR, HbsAG) Med-tech 30-45 mins
Evaluation and reading of Laboratory result Physician 1 min
Return to the OPD Give vitamin supplementation, tetanus toxoid immunization RHU Staff 10 mins
Service received Advise for the next schedule visit 1 min

Front line service: Distribution of Toilet Bowls

Clients: Household

Requirements: Constructed toilet

Schedule of availability: Monday to Friday (8AM-5PM)

Maximum Duration of process/step: 10 minutes and 30 seconds

How to avail the service:

Client Step Agency Action Person Responsible Location Duration
Request for toilet bowls Schedule and do ocular inspection Sanitary Inspector Municipal wide 3 mins
Receive Service Give plastic bowl and give IEC on proper excreta disposal, instruct proper installation indigent people and give plastic toilet bowl 30 mins
Inspect installed plastic bowls 30 mins

Front line service: Control of Cardio-Vascular Disease

Clients: All Ages

Requirements: Individual client record

Schedule of availability: Monday to Friday (8AM-5PM)

Maximum Duration of process/Step: 10-15 minutes

How to avail the service:

Client Step Agency Action Person Responsible Location Duration
Proceed to the Out Patient Pull out individual clinic record Attending Staff Rural Health Unit  1 min
Advice patient to rest for atleast 5 minutes  5 mins
 Take patient’s  Blood Pressure (BP)  1 min
 Refer to the Physician if BP is above normal  5 secs
 Check and prescribe medicines  Physician  5 mins
 Giving of prescribe medicine  Nurse/OPD Incharge  3 mins
 Receive Servie  Strengthen IEC  3 mins

Front line service: Control of Diarrhea

Clients: All ages

Requirements: 1.Integrated Management of Childhood Illnesses Form

                            2. Individual Treatment Record

Schedule of availability: Monday to Friday (8AM-5PM)

How to avail the service:

Client Step Agency Action Person Responsible Location Duration
Enter RHU Pull out individual treatment record OPD In-charge Rural Health Unit 2 mins
Take vital signs, weight 10 mins
Do laboratory test (Fecalysis) Med-tech 15 mins
Assess the patient using the treatment flow chart Physician 3 mins
Bring the chart for final diagnosis by physician 1 min
Check-up patient and prescribe medicine as to treatment protocol 7 mins
Strengthen IEC OPD In-charge 10 mins
Receive Service Advice patient to come after 5 days if persistent 1 min

Front line service: Issuance of Sanitary Permit to Operate Business

Clients: Establishment Operators

Requirements: Health Certificate and Sanitary Permit Certificate, Official receipt for payment of fees

Schedule of availability: Monday to Friday (8AM-5PM)

How to avail the service:

Client Step Agency Action Person Responsible Location Duration
Apply for sanitary permit and submit needed documents Schedule and do actual inspection of the establishment Sanitary Inspector RHU 1 hr & 30 mins
Pay Fee If client complied with health protocol, prepare certificate Treasury Office 30 mins
Receive documents Issue signed certificate

Front line service: Water Chlorination

Clients: Water System User

Requirements: Chlorine Granules

Schedule of availability: Monday to Friday (8AM-5PM)

How to avail the service:

Client Step Agency Action Person Responsible Location Duration
Request of Chlorination Coordinate with water system user Sanitary inspector RHU 10 mins
Schedule cleaning/chlorination of water facility 3 mins
Cleaning of water reservoir 4 hrs.
Receive Service IEC on proper solid waste disposal, segregation of biodegradable waste