Front line service: Assessment of children in conflict with the law (CICL)

Client: Children below 18 years of age but below 18 years of age
Requirements: File complaint of alleged CICL incident at Punong Barangay/PNP
Schedule of Availability: As the problem arises
Fee: None
Maximum Duration of process/step: 30 minutes

How to avail the service:

Client Step Agency Action Person Responsible

Location

Duration
File complaint of alleged CICL at Punong Barangay/PNP Assess client in coordination with Punong Barangay/PNP     MSWDO  30 min.
Conduct counseling session  1 hour
Prepare diversion plan to the children below 15 years old  3 hours
Conduct home visitation/collateral interview for the preparation and accomplishment of case study report  24 hours

 

Front line service: Issuance of Certificate of Indigency

Client: Indigent Families
Schedule of Availability: Monday to Friday (8:00 AM – 5:00 PM)
Maximum Duration of process/step: 30 minutes

How to avail the service:

Client Step Agency Action Person Responsible Location Duration
Walk – in clients seek assistance Interview clients prepare and issue certificate duly signed by MSWDO MSWDO 30 min

 

Front line service: Issuance of Solo Parent and PWDs I.D.

Client: DAP, Solo Parent
Requirements: Application Form
Schedule of Availability: Monday to Friday ( 8:00 AM – 5:00 PM)
Fee: none
Maximum Duration of process/step: 5 minutes

How to avail the service:

Client Step Agency Action Person Responsible Location Duration
Submit accomplished application form w/ 2pcs 1×1 id picture Issue senior citizens/PWD, ID duly signed by LCE Clerk MSWDO 3 – 5 min.

 

Front line service: Issuance of Senior Citizens ID’s

Client: 60 years old and above (male and female)
Requirements: Application Form
Schedule of Availability: Monday to Friday (8:00 AM – 5:00 PM)
Fee: 50.00 for new members and 100.00 for replacement of lost I.D
Maximum Duration of process/step:

How to avail the service:

Client Step Agency Action Person Responsible Location Duration
Submit accomplished application form w/ 2pcs 1×1 id picture Issue MF for accomplishment to be signed by the president Clerk MSWDO 20 seconds
Guide and explain to the applicantsIssue ID duly signed by the OSCA head and LCE 3 – 6 min.

 

Front line service: Assessment of children sexually abused and exploited (CSAE)

Client: below 18 years of age
Requirements: Complaints filed at the PNP Station
Schedule of Availability: As the problem arises
Fee: None
Maximum Duration of process/step: 30 minutes

How to avail the service:

Client Step Agency Action Person Responsible Location Duration
Walk-in referred clients files complaint with PNP Do intake interview, assessment and evaluation of the case in coordination with PNP MSWDO 30 min
Refer client and acquire medico legal at MHO or nearest hospital 1 hr
Prepare and accomplish documents in partnership with PNP refer the case at the prosecutor. MSWDO 8 hrs
Conducts home visitation/collateral interview for the preparation, accomplishment and submission of social case study report at the prosecutor. 24 hrs
Provide other interventions by monitoring case filed in court and assist during court healing.

 

Front line service: Assessment of violence against women and their children (VAWC)

Client: Disadvantaged women and their children below 18 years of age
Requirements: Complaint filed at the Punong Barangay office/PNP
Schedule of Availability: As the problem arises
Fee: none
Maximum Duration of process/step: 30 minutes

How to avail the service:

Client Step Agency Action Person Responsible Duration
Victims report incident to Punong Barangay and if:

  1. Victim was issued with BPO
    (Barangay Protection Order), transmit copy of BPO and refer the case to PNP/MSWDO.
  2. And victim decided to file case against the accused, he/she should file complaint at the PNP station
Provides counseling assistance to client monitoring the issuance of BPO in coordination with Punong Barangay victim. 30 min
Conduct interview, assessment and evaluation of case in coordination with PNP. 1 hr
Refer client and acquire medico legal at MHO or nearest hospital. 1 hr
Prepare and accomplish needed documents in partnership with PNP and refer the case at the prosecutor. 8 hrs
Conducts home visitation/collateral interview for the preparation, accomplishment and submission of social case study report at the prosecutor. 8 hrs
Provides other interventions by monitoring case filed in court and assist during court hearing. 24 hrs